Privacy Policy

Your privacy matters to us, and this page explains, in plain language, what information we collect and how we use it.

Information We Collect

When you browse our store or place an order, we may collect contact details like your name, email address, shipping address, and phone number. We also collect order information, including what you purchased and payment details, which is handled securely through our payment processor — we never store your full card information ourselves. Finally, we collect basic browsing data, like the pages you visit and how you got to our site, gathered automatically through cookies and analytics tools.

How We Use Your Information

We use the information we collect to process and fulfill your orders, communicate with you about order updates or customer service questions, and improve our store and overall shopping experience. We may also send marketing emails, but only if you've opted in, and you can unsubscribe at any time.

Sharing Your Information

We don't sell your personal information. We do share necessary details with trusted third parties who help us run the store — this includes Shopify, our ecommerce platform; payment processors, to securely handle transactions; shipping and fulfillment partners, to get your order to you; and analytics and marketing tools, to understand how our store is performing.

These partners only receive the information they need to do their job, and they're required to handle it responsibly.

Cookies

We use cookies to keep things like your cart contents saved, understand how visitors use our site, and improve your shopping experience. You can disable cookies through your browser settings, though some store features may not work as well without them.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you. If you'd like to make any of these requests, email us at support@pawdise.com and we'll take care of it.

Data Security

We take reasonable precautions to protect your information, including using secure, encrypted connections for checkout. That said, no method of transmission over the internet is 100% guaranteed, so we always encourage being mindful of what you share online.