We want you and your pet to be happy with your order. If something isn't right, here's how we handle it.
Returns
You can request a return within 30 days of receiving your order. To be eligible, the item should be unused, in its original packaging, and in the same condition you received it. Some items like opened chew toys or hygiene-related products can't be returned for health and safety reasons. We'll always let you know on the product page if an item falls into this category.
How to Start a Return
Email us at support@pawdise.com with your order number and a quick note on why you're returning the item. We'll send you instructions on where to send it back. Please don't send anything back before reaching out first we want to make sure it's handled correctly.
Refunds
Once we receive and inspect your return, we'll email you to confirm it's been approved. Refunds are issued to your original payment method, and typically show up within 5–10 business days, depending on your bank or card provider.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo of the issue. We'll send a replacement or issue a full refund no need to return the item in most cases.
Exchanges
Want a different size, color, or product instead? Email us and we'll help sort out an exchange directly, which is usually faster than a standard return and refund.
Non-Returnable Items
Sale items, gift cards, and any product marked "final sale" on its product page are not eligible for return.
Have a question that's not covered here? Just ask we'd rather have a quick conversation than leave you guessing.
For refunds, please contact us first with your Order ID.